Housekeeping Manager - Fairmont Agra

• Responsible for overall hotel upkeep and maintenance.
• Officiating executive housekeeper in absence of executive housekeeper.
• Tracking guest satisfaction, meeting guests and ensuring guest delight.
• Ensuring rooms and public areas are maintained as per aesthetics and LQA standards at all times.
• Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
• Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
• Approval and reordering of new/old housekeeping related items/amenities.
• Planning shift allocation of team members.
• Responsible for all audits and guest satisfaction scores.
• Making and implementing of all action plans and improvement plans.
• Collation of Standard Operating procedures.
• Conducting interviews/appraisals/one on one meeting.
• Coordination and liaison with other departments and vendor management.
• Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
• Actualization of training and conducting training sessions for team members.
• Ensures that job descriptions and training manual are constantly updated.
• Evaluates the performance of all employees and counsels them in case of any division.
• Implements and monitors company policies standards and procedures.
• Monitors grooming and hygiene standards of the department.
• Ensures implementation of the environmental policies.
• Monitoring and control of inventory of supplies with their par stock.
• Quality check and economical use of supplies.
• Communicates on expenses regarding payroll, cost per occupied rooms, condition of guest furniture, equipment.
• Maintaining accurate updated records of all projects including repairs and renovation
• Ensures all inventories are performed and recorded.
• Controls quality and productivity of the contractor’s work
• Ensures preventive maintenance is organized in all areas under responsibility.
• Supervises and directs the daily activities and is responsible for the efficient and smooth operation of the department.
• Evaluates work load and work habits of all employees
• Improves the efficiency standards to ensure better performance
• Institutes new processes and procedures to increase productivity. 

• Bachelor's degree in Hotel Management, Hospitality Management, or a related field.
• A diploma in Hotel Management or Housekeeping Operations is also accepted by many hotels.
• Professional housekeeping certifications are an added advantage.
• Minimum 5-7 years of progressive experience in housekeeping operations, with at least 2 years in a supervisory or management role.
• Proven expertise in hotel housekeeping standards, quality assurance protocols, and luxury hospitality operations.
• Strong leadership and team management capabilities with demonstrated ability to supervise, train, and develop housekeeping staff.
• Proficiency in budget management, cost control, and inventory management within housekeeping operations.
• Excellent knowledge of health, safety, and environmental compliance standards in hospitality settings.

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities