Housekeeping Supervisor

Main Responsibilities 

• Follow daily task with room attendant. 

• Ensure the room attendant are following sequence of cleaning. 

• Ensure VIP amenities are in room before guest’s arrival. 

• Ensure special attention given to VIP rooms. 

• Ensures that all flower arrangements look pleasant before the delivery to the rooms. 

• Ensure extra bed and extra amenities are in room before the guest’s arrival. 

• Conducts daily inspection of employee grooming.  

• Inspects all guest rooms, corridors and stores on a daily basis to ensure highest standard of cleanliness. 

• Conducts on the job training for all Room Attendants. 

• Maintains effective employee relations. 

• Checks and maintains equipment and machines used. 

• Attends daily briefing with EKH/AEH in Housekeeping. 

• Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper and Security Office immediately. 

• Proper handover and takeover of the incoming and outgoing shifts to be handled well. 

• Report all Lost & Found items to Housekeeping. 

• Follow up “Do not disturb” rooms. 

• Train attendants constantly, supervise work performance and working habit. 

• Prepare inventory for room linen. 

• Notify Housekeeper any damage caused by guest.  

• While inspecting guest rooms and other area there should be eye for detail. 

• Make sure trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance. 

• Ensures punctuality, attendance and courteous attitude. 

• Ensure all guest rooms are cleaned. 

• Inspect all work done by Room Attendant. 

The following knowledge, skills and abilities are required:

• Attention to detail, style and aesthetics of hotel is critical.
• Outstanding verbal and written communications skills.
• Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
• The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
• College Degree in Hospitality or similar field.
• 2 years experience in similar role.
• Fluent in English, Arabic and French

Sofitel Royal Bay Resort Agadir