Airport Greeter (Saudi National Only)

JOB OVERVIEW 

The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport, ensuring a seamless, warm, and luxurious first and last impression of FAENA, The Red Sea. The role includes assisting with meet-and-greet services, coordinating transportation, supporting luggage handling, and facilitating smooth transfers between the airport and the resort while delivering attentive, professional, and personalized guest service in line with ultra-luxury hospitality standards. 

DUTIES AND RESPONSIBILITIES 

• Welcome guests at the airport with a warm, professional, and personalized greeting.  

• Assist guests during arrival and departure procedures to ensure a smooth airport experience.  

• Identify and escort VIP guests, ensuring priority handling and special attention.  

• Coordinate guest transfers between the airport and the resort, including transportation arrangements.  

• Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives.  

• Liaise with airport authorities, immigration staff, and transportation providers when necessary to facilitate guest movement.  

• Monitor flight arrivals and departures to ensure timely coordination of guest services.  

• Communicate guest arrivals, delays, or special requirements to the resort team.  

• Provide guests with accurate information about resort transfers, timing, and services.  

• Handle guest inquiries, concerns, or last-minute changes with professionalism and efficiency.  

• Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared.  

• Maintain a polished and professional appearance in line with luxury hospitality standards.  

• Support VIP protocols and ensure discreet, personalized service for high-profile guests.  

• Coordinate closely with Concierge, Transportation, and Front Office teams.  

• Ensure guest privacy, confidentiality, and security at all times.  

• Maintain a calm and organized presence in busy airport environments.  

• Report any operational issues, delays, or incidents promptly to management.  

• Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea’s luxury standards.  

QUALIFICATIONS DESIRED 

• High school diploma or equivalent required; hospitality or tourism training preferred. 

• 1–3 years of experience in guest services, airport operations, concierge, or luxury hospitality. 

• Previous experience in a luxury hotel or resort environment is an advantage. 

• Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred. 

• Proficiency in English; additional languages are an advantage. 

• Basic knowledge of local transportation and travel coordination. 

SKILLS 

• Excellent communication and interpersonal skills. 

• Strong customer service and guest engagement abilities. 

• Professional appearance with impeccable grooming standards. 

• Ability to remain calm, organized, and efficient in busy airport environments. 

• Strong coordination and time-management skills. 

• Attention to detail and ability to handle multiple flight schedules and guest movements. 

• Problem-solving skills and ability to manage last-minute changes effectively. 

• Ability to work under pressure while maintaining a luxury service mindset. 

• Strong teamwork and collaboration with resort and airport teams. 

• High level of discretion and respect for guest privacy and confidentiality. 

• Positive, proactive, and service-oriented attitude. 

• Flexibility to work shifts, early mornings, evenings, weekends, and holidays.