EN - Reservation Agent

• Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
• Aims to upsell rooms and other services to maximize the profitability of the company
• Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
• Leases and cooperates with other departments as needed
• Creates reports or partake in projects as directed by management
• Assists other Business Units as and when needed

• Minimum 1 Years as a Reservations Agent
• Knowledge of Accor Distribution and Reservation systems is preferable

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus