Job Description
- Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members.
- Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades.
- Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins.
- Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues.
- Assist with check-ins, check-outs, and guest communication during peak operational hours.
- Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment.
- Strong familiarity with hotel Property Management Systems (PMS) especially Opera.
- Excellent verbal and written English communication skills.
- High attention to detail with strong multitasking and problem-solving abilities under pressure.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!