Job Description
- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Maintain a record of all clients and their profile.
- Organize regular visits in accordance to a predetermined plan.
- Prepare a monthly schedule to record all sales and other related activities for the preceding month.
- Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
- Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
- Handle additional responsibilities as & when delegated by the Management.
- Diploma or bachelor's degree in Business Administration, Marketing, Sales, or a related field
- Proven experience in a sales coordination, administrative support, or sales operations role
- Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
- Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
- Strong attention to detail with a commitment to accuracy and quality
- Excellent interpersonal skills with a customer-focused and empathetic approach
- Ability to work collaboratively with cross-functional teams while maintaining professionalism and confidentiality
- Self-motivated, proactive, and capable of working independently with minimal supervision
- Flexibility and adaptability to changing business needs and operational requirements
- Strong analytical skills with the ability to interpret data and prepare meaningful reports
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.