Job Description
The Position
To ensure that timely IT support is rendered to all guests and departments, especially in areas with guest contacts.
JOB RESPONSIBILITIES
- Familiar with all the systems Opera, Micros, Windows 2003 and 2008 Servers, all windows client operating systems.
- Experience in managing systems and networks
- Provide In-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
- Coordinate and manage projects
- Experience in dealing with vendors and users at all level
- Oversee the work of the projects and ensure on time completion
- Document project progress
- Ensure that IT actively contributes to cost saving and revenue generating strategies
- Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
- Ensure Information Technology standards and best practices are communicated, implemented and measured.
- Support the business in the preparation of contingency plans & co-ordinates the regular testing.
- Support all the IT related issues in the company.
- Supervise and support the activity of the IT Butlers
PERSONAL ATTRIBUTES
- Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
- Good project management skills
- Pleasant personality
- Neat appearance
- Displays initiative
- Customer/people-oriented
- Pro-active and requires minimum supervision
- Oral and written fluency in English
- Team player
PERSONAL ATTRIBUTES
- Good organisational skills
- Good level of engagement with residents
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity, dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a self-starter, coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred