Job Description
Days and Shift Information
• Full-time position, typically Monday–Friday during standard business hours (8:00 a.m.–5:00 p.m.).
• Occasional overtime or after-hours availability may be required to support shipments outside normal operating times.
Key Responsibilities
- Coordinate Shipments: Oversee the full lifecycle of shipments from pickup to delivery, ensuring on-time performance and customer satisfaction.
- Carrier Management: Book and manage carrier relationships, securing competitive rates and reliable service while maintaining compliance documentation.
- Communication: Serve as the main point of contact between customers, carriers, and drivers to provide updates, resolve issues, and confirm delivery details.
- Documentation & Reporting: Maintain accurate shipment records (PODs, BOLs, rate confirmations) and generate performance reports to track load status and margins.
- Problem Resolution: Proactively identify and resolve challenges such as delays, equipment issues, and schedule changes to ensure smooth operations.
Work Environment
• Professional office environment that is well-lit and climate-controlled.
• Work performed primarily using a computer and phone; requires extended periods of sitting and multitasking.
• Collaborative team setting with regular interaction with account managers, carriers, and customers.
• Bachelor’s degree preferred but not required. Equivalent experience in logistics, supply chain, or customer service will be considered.
Experience
• 1–2 years of experience in logistics coordination, transportation, or customer service preferred.
• Proficiency with logistics software such as McLeod, Mercury Gate, DAT, Truckstop, and E2open.
• Strong computer skills, including Microsoft Office Suite (Excel, Teams, Outlook) and Power BI for reporting.
• Familiarity with carrier networks and freight operations a plus.
Personality Traits
• Excellent communicator with strong verbal and written skills.
• Highly organized and detail-oriented.
• Quick-thinking problem solver with a solution-focused mindset.
• Able to multitask effectively and manage time efficiently in a fast-paced environment.
• Team-oriented with a strong sense of accountability and professionalism
Pay/Benefits/Perks
- $26.45/hr
- Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
- Medical, Dental, Vision, Life Insurance, Disability
- Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.