Controlling Manager

Key Responsibilities

Financial Controlling and Planning:

• Own and coordinate annual budgeting, forecasting and multi-year planning for the GBS organization
• Analyze performance (incl. FTE’s, financial targets and key cost drivers) and recommend actions to optimize costs, allocate resources, prioritize investments and enable organizational change
• Prepare financial models and business cases for transformation and investment initiatives

Management Reporting and Performance Management:

• Design, prepare and continuously improve the reporting framework (management reporting, dashboards, financial and operational KPIs) in line with business and corporate requirements
• Ensure transparent and consistent performance information across functions, covering costs, productivity, FTE utilization, SLA delivery, service quality, process efficiency and automation
• Provide management commentary, root-cause analysis and recommendations on performance gaps, risks and improvement opportunities

Workforce and Capacity Planning:

• Partner with operational leaders to translate service volumes, scope of work and process changes into workforce capacity plans and charging; monitor FTE utilization and personnel cost development to support identification of optimization measures
• Support resource planning for migrations, process changes and transformation initiatives

Finance Process Transformation:

• Partner with Finance Transformation to translate initiatives into measurable targets and deliverables, develop KPIs and dashboards for progress monitoring, co-create Process KPI framework

Business Partnering and Governance:

• Act as a trusted financial partner to the GBS Director, process leaders and support functions, providing insights and recommendations to support decision-making
• Present results and scenarios to leadership, challenge assumptions where appropriate, and ensure follow-up on agreed actions through performance reviews and governance forums
• Collaborate with Operations, Finance Transformation, HR, Accounting and Corporate functions to strengthen organizational performance and create effective feedback loops

Continuous Improvement and Team Leadership:

• Drive standardization, automation and simplification of controlling and reporting processes, including BI and self-service reporting solutions
• Lead, organize and develop a small team of controlling specialists and reporting experts, setting priorities and ensuring high-quality and timely delivery
• Foster a culture of ownership, data quality, collaboration and continuous improvement.

Qualification and Experience:

• University degree in Finance, Accounting, Economics, Controlling or a related discipline; ACCA, CIMA or equivalent qualification is an advantage
• Minimum 6 years of relevant professional experience in Controlling, FP&A, management reporting or finance, preferably in an international organization
• Practical experience in an SSC, GBS or BPO environment, with a good understanding of service operations and accounting processes such as R2R/GL, P2P/AP, O2C/AR and Master Data
• Strong experience in budgeting, forecasting, cost controlling, variance analysis, financial modelling and management reporting
• Experience in performance management using financial and operational KPIs, including costs, productivity, SLAs, service volumes, FTEs and workforce/capacity utilization
• Experience in supporting business decisions through financial analysis, management insights and business cases, with the ability to identify performance gaps, risks and improvement opportunities
• Exposure to quality assurance, internal controls, audit, root-cause analysis or process governance is an advantage
• Advanced Microsoft Excel and strong data analysis skills; practical experience with Power BI or a comparable BI/reporting tool
• Working knowledge of SAP FI/CO, SAP S/4HANA or a comparable ERP system
• At least 2 years of experience in people management, team coordination or leading expert work
• Experience in driving process improvements, standardization, automation or organizational change
• Ability to present complex financial and operational information clearly to management and work effectively with senior stakeholders across functions
• Fluent English, both written and spoken. 

We provide:  

• Stable employment in an international corporation that is constantly growing
• The chance to expand your knowledge and gain experience in various areas
• Co-financed private medical care and group insurance, also available for family members
• Cash benefits as part of the Social Benefits Fund, e.g., a Christmas allowance
• Higher salary if you know an additional language
• Co-financed sports card
• Team and company integration events after hours
• Hybrid work