Head of Customer Operations

Ovoko

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Pay not listed

  • Hybrid
  • Full-time
  • Vilnius
  • Customer Experience
  • 17d ago

Job Description

WHO WE ARE
Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders. With over 42 million parts listed, we’ve grown into one of Europe’s fastest-scaling e-commerce companies, but the real opportunity lies ahead, as we build a real category-defining platform worldwide.

ABOUT THE ROLE

As the Head of Customer Operations, you will lead the Ovoko’s customer-facing operations  across the company. Your mission will be to build an efficient, scalable and product-led operating model that connects Customer Support with relevant Ovoko business areas such as product, shipping, supply, demand, warehouses and other.

You will take ownership of a 70-person Customer Support department, understand the root causes behind customer tickets and ensure that problems are solved by the teams that can remove them permanently. This is a transformation role for an analytical and operationally strong leader who can understand the full business, challenge the current setup and turn a complex environment into clear ownership, processes and measurable results.