Job Description
Role Overview:
The Content Operations Specialist is responsible for creating, updating, and maintaining
accurate customer content across the Grubtech platform. This includes menus, pricing,
images, and configurations to ensure a seamless ordering experience across all integrated
delivery channels.
Key Responsibilities:
• Create and maintain restaurant menus and content on the Grubtech platform.
• Ensure accuracy of:
o Menu items, descriptions, modifiers, and prices
o Availability, taxes, and configurations
• Manage content updates for:
o New customer onboarding
o Menu changes and promotions
o Seasonal or regional updates
• Validate content across multiple delivery platforms to ensure consistency.
• Work closely with Onboarding, Activations, Technical Support, and Customer Success teams to align content with customer needs.
• Follow defined content quality standards and SLAs.
• Identify and report content issues that may impact order flow or customer experience.
• Maintain internal documentation and content guidelines.
• Support high-volume content updates during launches and peak periods.
Required Skills & Qualifications:
• 1–3 years of experience in content operations, data entry, or platform support.
• Strong attention to detail and accuracy.
• Ability to manage high volumes of content without compromising quality.
• Familiarity with SaaS platforms, CMS tools, or admin dashboards.
• Strong organizational and time-management skills.
• Clear written communication skills.