Job Description
JOB OVERVIEW
A Spa Attendant ensures a clean, comfortable, and welcoming spa environment by managing cleanliness, restocking supplies, assisting guests with robes and directions, handling basic inquiries/bookings, and supporting therapists and reception; key duties include maintaining locker rooms, laundry, and guest orientation, requiring excellent customer service, multitasking, and stamina for a fast-paced setting.
DUTIES AND RESPONSIBILITIES
Guest Services: Greet guests, offer refreshments, provide spa tours, answer questions, and assist with changing into robes.
Cleanliness & Maintenance: Keep all spa areas (locker rooms, relaxation lounges, treatment rooms) spotless, including floors, mirrors, and furniture; manage laundry.
Operations Support: Restock towels, water, amenities, and retail products; coordinate with the spa team for smooth daily operations.
Administrative Tasks: Handle basic phone inquiries, manage simple bookings or rescheduling, and process payments.
Inventory: Assist with stock control for linens, consumables, and retail items.
QUALIFICATIONS DESIRED
Customer Service: Strong communication, interpersonal, and multitasking skills.
Physical Stamina: Ability to stand for long periods, lift moderately, and work in a fast-paced environment.
Knowledge: Basic understanding of spa treatments and procedures is beneficial.
Experience: Previous 5-star hospitality or spa experience is required.
Attitude: Positive, friendly, and a team player.
Basic understanding of cleaning chemicals and safety procedures
Strong physical stamina and reliability
Ability to communicate effectively and follow instructions
SKILLS
High attention to detail
Team-oriented with excellent time management
Discreet, quiet, and efficient while working in guest areas
Able to prioritize and respond to urgent cleaning or delivery needs
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Endure various physical movements throughout the work areas
Ability to move safely in uneven terrain or in confined spaces