Front Office Manager

• Lead and oversee Front Office operations to deliver exceptional guest service and achieve hotel performance targets.
• Manage guest arrivals, departures, VIP experiences, and lobby services to ensure a seamless guest journey.
• Coach, support, and engage the Front Office team through regular communication, training, and visible leadership.
• Monitor revenue, occupancy, upselling, loyalty, and guest satisfaction results to drive business performance.
• Coordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure efficient hotel operations.
• Maintain brand standards, operational compliance, reporting accuracy, and emergency procedures while promoting Accor Heartist values.

You will be:

• Leading and inspiring a high-performing Front Office team.
• Delivering exceptional customer service through strong leadership.
• Utilising your expertise in Front Office operations and Opera PMS.
• Supporting forecasting, budgeting, and revenue management initiatives.
• Managing rosters and labour costs to achieve financial targets.
• Coaching, mentoring, and developing team members for success.
• Bringing at least 2 years' leadership experience in Front Office or a similar environment.

• Learn your Way - Access Accor Academy and Typsy to grow your skills and develop your career, all while earning.
• Exclusive Heartist Benefits - Enjoy discounted accommodation and food & beverage across Accor hotels worldwide.
• Meals on shift 
• Staff Parking
• Paid birthday leave
• Heartist Referral Bonus Programme
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's PURPOSE STATEMENT 

“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"