Assistant Restaurant Manager - Greek Speaker

AccorHotel

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Pay not listed

  • Full-time
  • Dubai, Dubai, United Arab Emirates
  • 23h ago

Job Description

  • Check the reservation system and in-house guest information for the next meal period.
  • Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
  • Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
  • All the reservations are allocated as per the floor plan.
  • Always answer the phone politely using a friendly tone and being informative.
  • The telephone must be answered on a maximum of three rings.
  • If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
  • You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..
  • Understand the Server and runner tasks in the outlet and provide assistance as required.
  • Hostess to have a fair idea about general information around the city.
  • Hostess to aware what details are required to make a reservation.
  • Hostess to aware all the policies and procedures in the Hotel.
  • Except in emergencies, no employees are permitted personal phone calls or have the use of the telephone at any time.
  • You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
  • All messages are to be taken on the appropriate message pad, and not on a scrap piece of paper.
  • The hostess is a very important part of Your Restaurant’s experience. Always remember you are the first and the last person the customer sees. Therefore, you are their first and last impression.
  • It is of utmost importance that someone is present at the host station at all times.
  • Never walk more than three paces in front of the guest or never walk too fast.
  • Once at the table, pull out the chairs for the women first and then any other guest you can accommodate.
  • On departure of a guest, you must make contact with them. Ask them how their evening was and say “Thank you for dining with us and hope to see you again”.
  • If there are any complaints, reach out to a manager or supervisor immediately
  • Perform opening, cleaning and closing duties
  • Hostess also to take responsibility of outlet cashiering duties.
  • You will adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.

 



  • Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
  • Previous customer service experience required
  • Previous Food & Beverage experience an asset
  • Pro Serve certificate required
  • Open Table experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision