Job Description
We are seeking two dependable, experienced Patient Care Coordinatorsto join our clinical team as Biopsy Care Coordinators (2 Slots Available). In this vital patient-care role, you will lead biopsy follow-up communications—reviewing lab results, delivering clear clinical information to patients, and providing compassionate guidance.
The ideal candidates possess outstanding English communication skills with minimal-to-no accent, strong clinical judgment, and prior experience in dermatology or outpatient procedures.
Working Environment & Core Schedule
- Openings: 2 Slots Available
- Status: Full-Time (40 Hours / Week)
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (US Eastern Standard Time)
- Camera-On Shift Requirement: Agreement and ability to maintain an active, camera-on presence throughout the entire 8-hour shift—required for efficiency, real-time communication, and seamless collaboration with the team of virtual assistants supporting the practice.
Top 3 Daily Tasks
- Lab & Pathology Review: Review incoming biopsy reports and diagnostic lab results for accuracy and clinical urgency.
- Patient Results Outreach: Conduct outbound patient calls to clearly communicate test results and answer clinical questions.
- Care Coordination: Document call outcomes in the EMR, schedule necessary follow-up care, and escalate complex findings to the provider.
Core Responsibilities
- Perform daily audits of incoming pathology and biopsy lab reports.
- Contact patients via phone to deliver lab results, explain clinical next steps, and provide reassurance.
- Document all clinical interactions, test results, and care plans accurately within the EMR system.
- Coordinate with clinical providers regarding abnormal or urgent biopsy findings.
Requirements
- Licensure: Active USRN License (Highly Preffered)
- Communication: Exceptional verbal English skills with clear, neutral pronunciation (no accent) for seamless patient phone interactions.
- Clinical Background: Previous experience in Dermatology, outpatient surgery, or clinical triage preferred.
- EMR Experience: Hands-on experience with ModMed (EMA) or a similar specialty EMR is a strong plus.
- Remote Setup: HIPAA-compliant private workspace, quiet environment, reliable computer, high-speed internet, and a clear headset.
- Camera & Team Presence: Commitment to maintaining an active camera-on presence for the full 8-hour shift to collaborate with the team.