Air Import Agent

• Manage air import shipments from start to finish, ensuring a smooth and efficient process.
• Accurately process shipment documentation and maintain records within internal systems.
• Monitor and track shipments, providing updates and resolving any issues promptly.
• Liaise with customers, airlines, brokers, transport providers and overseas offices to ensure excellent customer service.
• Arrange customs documentation and ensure timely delivery of freight.
• Prepare accurate customer and supplier invoicing.
• Ensure compliance with company procedures, customer requirements and relevant industry regulations.
• Work towards departmental KPIs and identify opportunities to improve processes and efficiencies.
• Build and maintain strong relationships with customers, suppliers and internal stakeholders.
• Maintain high standards of professionalism, integrity and continuous learning.

• Previous experience or relevant training is desirable, but not essential
• Proficient in Microsoft Office and computer systems.

• 23 Days holiday
• Private Medical Insurance
• Dental and Optical cover
• Employee Stock Purchase Plan 
• Training and Personnel Development Program
• EAP

Successful Candidate must be eligible to work within the UK