Job Description
We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office Agent. In this role you’ll be responsible for greeting and registering guests, providing prompt and courteous service, and maintaining/closing out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.
Key Responsibilities:
- Consistently offer professional, friendly, and engaging service
- To greet, welcome and farewell guests pleasantly and professionally.
- To complete the registration process by accurately verifying, inputting, and retrieving information.
- To promptly answer the telephone and respond to all guests inquiries with accurate information.
- To be familiar with SMI, all the facilities and services offered.
- To be timely, accurate and courteous during all interaction with guests.
- To maintain current and correct posting of all charges.
- To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
- To be knowledgeable regarding all guestrooms and suites.
- To do each Front Desk procedure accurately, consistently and completely.
- To become familiar with daily events, times and locations within the hotel.
- To become knowledgeable of hotel outlets and services offered to include hours of operation.
- To work closely with bell staff to ensure smooth arrival and departure of guests.
- To keep uniform neat and clean and be well groomed in accordance with SMI policy.
- To be punctual and have excellent attendance.
- To be safety conscious.
- To take good care of hotel and guest property.
- To perform cashier audit completely and accurately.
- To adhere to cash activity and house bank agreement.
- To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
- Covering Royal Service Shifts as needed is required
- Perform other duties as assigned
Rate of Pay: $28.00
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer service experience a benefit
- Guest service skills, good communication skills, and memorization skills.
- Computer knowledge
- Cash handling
- Strong Inner Personal Skills
- Ability to handle difficult/pressure situations calmly
- Cash Handling and basic accounting principles
- Strong guest service orientation
- Problem solving skills
- Multi-task orientated
- Excellent computer skills
- Projects positive, healthful and happy image
- High School Diploma or equivalent
- Experience with working with a diverse guest population
- Basic computer skills
- Cash handling experience
- Basic accounting principles
- High School level Mathematical skills
Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.