Duty Manager - Sofitel Cairo Downtown Nile

• Oversees the daily management of the guest experience, providing hands-on guidance and support to all departments where necessary.
• Ensures the alignment of service standards and operating procedures with the wants and needs of hotel guests.
• Ensure the smooth running of service when you are on duty.
• Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
• Be flexible in assisting around the Hotel in response to business and guest needs.
• Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
• Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
• Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
• Assist in the training and induction of new staff in conjunction with the Heads of Department.
• Ensure the security of the hotel, stocks and keys at all times whilst on duty.
• Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
• Identify and report maintenance requirements/hazards in the workplace.
• Assume responsibility whilst on duty for any emergency situations in line with procedures.
• Attend any training meetings as required.

• Bachelor’s degree in a related field or equivalent experience required
• 2 – 4 years of management experience or progressive growth in a customer service oriented role, preferably in theme park or hotel/resort operations.
• Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.
• Knowledge and understanding of safety and security procedures as related to health, liability, loss prevention, incident reporting, etc is essential.

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.