Stewarding Team Leader

Position Summary

Rixos Phu Quoc Viet Nam is seeking a dedicated and hands-on Stewarding Team Leader to support the day-to-day operations of the Stewarding Department. Reporting to the Chief Steward, this role ensures the highest standards of cleanliness, hygiene, safety, and operational efficiency across all kitchen and F&B back-of-house areas, while fostering a positive and professional working environment.

Key Responsibilities

Stewarding Operations

• Supervise daily stewarding operations to ensure all kitchen and service areas are kept clean, organized, and hygienic at all times.
• Ensure proper cleaning, washing, and storage of dishes, glassware, utensils, pots, pans, and kitchen equipment in accordance with established standards.
• Oversee garbage disposal procedures and ensure waste areas are maintained according to hygiene and environmental standards.
• Ensure opening and closing procedures for stewarding areas are strictly followed.

Equipment & Inventory Control

• Ensure proper handling and care of all operating and kitchen equipment to minimize breakage and loss.
• Assist in conducting monthly, quarterly, bi-annual, and annual inventories of operating equipment.
• Monitor usage of cleaning chemicals and supplies to reduce wastage and spoilage.
• Maintain full knowledge of dishwashing machines, cleaning procedures, and chemical usage.

Hygiene, Safety & Compliance

• Ensure full compliance with HACCP standards, food safety regulations, and local legislation.
• Work closely with the Hygiene Officer to implement and monitor hygiene and sanitation procedures.
• Adhere to Rixos ISO Integrated Management Systems, including Quality, Environment, Health & Safety, Food Safety, and Guest Complaint Management (ISO 9001, 14001, 22000, 10002).
• Ensure all stewarding team members follow hygiene, safety, and appearance standards at all times.

Team Leadership & Training

• Supervise and guide stewarding team members during shifts, providing on-the-job coaching and support.
• Ensure team members are properly trained and follow established SOPs and operational standards.
• Attend and actively participate in departmental and hotel training sessions and meetings.
• Maintain good working relationships with kitchen, F&B, housekeeping, and other hotel departments.

Service & Guest Support

• Provide courteous, professional, and flexible service in support of all F&B operations.
• Report guest complaints or operational issues promptly to supervisors and ensure proper follow-up.
• Remain flexible to rotate within F&B or other departments when required by operational needs.

General Duties

• Ensure punctual attendance, correct uniform, name tag, and high standards of personal hygiene.
• Comply with hotel policies, employee handbook, and procedures related to Fire, Health & Safety.
• Undertake any reasonable tasks or additional duties as assigned by the Chief Steward or Stewarding Management.
• Be flexible to support redeployment or extended duties during peak business periods.

• Previous experience in stewarding or back-of-house operations within hotels or resorts preferred.
• Prior supervisory or team leader experience is an advantage.
• Good understanding of hygiene, cleaning procedures, and safe use of chemicals.
• Knowledge of HACCP and food safety standards is preferred.

Core Competencies & Values

• Strong sense of responsibility, reliability, and teamwork.
• Professional attitude with attention to detail and cleanliness.
• Ability to work independently and under pressure.
• Commitment to Rixos brand values, quality standards, and continuous improvement.

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.