Customer & Technical Support Associate (Automotive)

Bosch Group

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Pay not listed

  • Hybrid
  • Full-time
  • Taguig, , Philippines
  • 14d ago

Job Description

Primary Functions

  • End-to-End Resolution: Manage technical support inquiries via phone, email and online ticketing portals, ensuring all issues are researched, diagnosed, and resolved to the client's satisfaction within established SLAs.
  • Technical Documentation: Maintain meticulous records of daily customer interactions, installation activities, and reported bugs, ensuring stakeholders are briefed on necessary follow-up actions.
  • Systems Research: Proactively investigate recurring technical hurdles to provide long-term solutions and improve system reliability.
  • Infrastructure Support: Perform remote troubleshooting, including Windows updates, firewall configurations, and software installation/uninstallation.
  • Device & License Management: Oversee the health of hardware devices and manage the deployment of specialized equipment licensing.
  • Incident Management: Utilize helpdesk ticketing systems to create, update, and track technical incidents through their entire lifecycle.

Daily Operations

  • Handle both calls and emails
  • Licensing for equipment
  • Helpdesk Ticket Incident Creation / Update knowledge
  • Remote troubleshooting
  • Device Management
  • Install/Uninstall software
  • Windows update and firewall configuration


  • Bachelor’s degree in information technology or related field
  • Technical Proficiency:
    • IT Infrastructure: Strong grasp of Windows OS environments, network security (firewalls), and remote device. I probably just change "IT Infrastructure" to "Windows Operating System". 
    • Software: Advanced knowledge of Microsoft Office for data analysis and report generation.
  • Communication: Exceptional verbal and written communication skills; ability to collaborate effectively with both internal teams and external customers.
  • Advanced knowledge on Microsoft Office and generate reports, if needed
  • Excellent communication skills
  • A goal-oriented "team player" with a keen eye for detail and the ability to navigate complex technical challenges.

Added Value:

  • Prior experience within the Automotive industry or supporting automotive-related software is highly advantageous.
  • Previous experience with major ERP or ticketing systems such as SAP, Zendesk, or Salesforce.


Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.