Guest Experience Specialist

You'll be the friendly face of our hotel, managing the Front Desk and making sure every guest and visitor has a fantastic experience from the moment they arrive. You're the go-to person who keeps things running smoothly and ensures everyone feels genuinely welcomed and cared for.

Front Office Operations

• Handle check-ins and check-outs with a warm welcome, plus manage cashiering duties
• Review arrival lists and get the system prepped before guests arrive
• Greet guests on arrival, register them, and issue room keys following our standards
• Give VIPs and repeat guests the special recognition they deserve—think welcome cards and thoughtful amenities sent to their rooms
• Work closely with other departments to make sure guest requests and needs are sorted quickly
• Keep our repeat guest history system up to date so we remember what matters to each person
• Recommend our food & beverage outlets and in-house facilities to boost revenue and enhance their stay
• Handle guest complaints and feedback with tact and efficiency—turning issues into opportunities
• Manage guest mail, messages, and phone calls professionally
• Protect guest privacy and confidentiality—discretion is key
• Keep an eye on in-house credit matters and flag any discrepancies to management
• Stay alert and report anything suspicious to Security or the Duty Manager

Other Responsibilities

• Know your stuff—be fully conversant with all our food & beverage services, outlets, and hotel features
• Be familiar with our fire, life safety, and emergency procedures
• Attend all briefings, meetings, and training sessions as assigned
• Show up on time in a clean, complete uniform
• Maintain a high standard of personal appearance and hygiene
• Take on other reasonable duties as assigned by management

What You'll Bring

• A diploma or qualification in Tourism, Hospitality Management, or similar field (or equivalent experience that shows you know your stuff)
• At least 1 year working in a hospitality or customer-facing role
• Strong English communication skills—both written and spoken
• Bonus points if you speak other languages or have a grasp of local languages

Who You Are

• A natural communicator who genuinely enjoys connecting with people
• Detail-oriented and service-minded—you notice what matters
• A team player who's energetic and self-motivated
• Someone who takes pride in their appearance and professionalism
• Ready to go the extra mile to make guests feel welcome

In compliance with employment laws in Indonesia, this position is only open to Indonesians.