Operations Manager: Sales Contact Centre

Role Purpose

This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant.

The Deputy Group Manager is responsible for creating a positive environment and culture with an engaged team aimed at solving for our internal and external customers by finding suitable solutions. The overall purpose of the campaign is to facilitate the transaction of US based customers wanting to sell their vehicles via inbound calls and an online platform.

Qualifications Required

Essential

•        Matric/Grade 12 or equivalent, with English and Mathematics 

Preferred

•        A relevant tertiary qualification 

Experience Required

 Essential

•        Proven track record of delivering against client, customer and business outcomes. 

•        Minimum of 3+ Years relevant management experience working in a fast paced inbound or outbound sales and service centric contact centre environment

Preferred

•        Experience managing Omni-channel customer operations

•        3+ Years’ experience working within a BPO contact centre

•        Relevant working experience with international customers in a contact centre environment an advantage

Must be able to work the following operational hours:

·        5 days a week,Monday to Friday between 2PM and 11 PM

·        Public holidays