Reservations & Revenue Coordinator

• Reservations & Inventory Support

  · Support daily reservations activities including booking accuracy, modifications, cancellations, and inventory coordination.

  · Monitor and manage the Reservations inbox, ensuring timely, accurate responses and appropriate escalation when required.

  · Assist with managing group blocks, rooming lists, cut‑off dates, and inventory controls in partnership with Sales and Reservations.

  · Maintain up‑to‑date knowledge of room types, packages, promotions, seasonal offers, and hotel amenities to support accurate selling.

  · Assist in handling VIP reservations, special requests, and pre‑arrival coordination as needed.

   

  Revenue Management Support & Execution

   

  · Escalate system discrepancies, demand risks, or performance anomalies to Revenue or Reservations leadership for review and direction.

  · Assist the Director of Revenue Management with daily, weekly, and monthly Revenue Management reporting, including pickup, pace, and segmentation reports.

  · Support the execution of pricing, availability, and restriction strategies across all distribution channels.

  · Monitor booking pace, demand patterns, cancellations, and no‑show trends and escalate opportunities or risks to leadership.

  · Assist with monthly forecasting, budget preparation, and supporting documentation.

   

  Group & Business Support

   

  · Assist in managing group blocks, rooming lists, inventory controls, and communication with Sales & Events teams.

  · Support Sales, Marketing, and PR in promotional initiatives, ensuring accurate rate setup, availability, and package configuration.

  · Ensure Passkey, Opera PMS, Ideas RMS, and Sales & Catering systems are properly integrated and aligned.

   

  Distribution & System Management

  · Perform routine system maintenance including rate loading, restriction setup, daily system checks, and content updates in CRS, PMS, OTA extranets, and GDS platforms.

  · Ensure rate parity and content accuracy across all channels in accordance with brand and distribution standards.

  · Liaise with Accor Global Reservations, Distribution System Support, and third-party vendors to troubleshoot issues and follow up on rate or content requests.

  · Support content management efforts, coordinating with Marketing to ensure images, descriptions, and amenities are current across electronic channels.

   

  Reporting & Business Intelligence

  · Accurately generate and distribute standard Revenue and Reservations reports for internal stakeholders.

  · Assist in preparing competitive rate analysis and market snapshots for revenue meetings and leadership reviews.

  · Maintain organized records and reporting tools to support audit readiness and data integrity.

  · Perform ad-hoc analysis and reporting as requested by senior leadership.

   

  Other Responsibilities

  · Support special projects related to revenue generation, distribution optimization, or reservations efficiency.

  · Maintain confidentiality of proprietary information and protect company assets.

  · Participate in training, development programs, and cross-departmental initiatives.

  · Perform other reasonable job duties as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

   

  · Strong written and verbal communication skills

  · High attention to detail and strong organizational skills

  · Analytical mindset with the ability to interpret basic data and reports

  · Ability to multitask and manage competing priorities

  · Professional and polished demeanor

  · Ability to work collaboratively across departments

  · Previous reservations experience highly preferred

  · Experience with Opera PMS, Ideas RMS (G3), Passkey, Delphi, or Opera Sales & Catering preferre

What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.