Job Description
SCOPE
The Executive Floor Manager is responsible for managing the day-to-day operations of the Executive Floor in order to meet the business requirements and guest satisfaction whilst ensuring the highest professional services in accordance with the Kempinski service standards.
OVERALL OBJECTIVES
The job of Executive Floor Manager is executed satisfactorily when:
• Room assignment is done properly and according to Executive Floor guests request.
• VIP arrival rooms are checked, as well as VIP amenities.
• As many EF guests welcomed and bid farewell as possible.
• Financial Policies and Procedures are supported and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.