Job Description
Job Title: IVR Application support (Avaya & Linux)
Location: Cleveland, OH
Duration: Full Time
Job Description:
Roles and Responsibilities:
• 6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems
• Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.
• Demonstrated abilities in Integration of IVR application with database and Web Services
• Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
• Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations
• Experience in Configurations and Support for Call Center Technologies like Nice, Verint System
• Maintenance and trouble shooting the Avaya and Genesys Call Routing system
• Experience understanding of Call Vectors and deployment of Call Flows
• Experience Scheduling Backups and performance tuning.
• Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).
Must have skills:
• Linux, Unix
• Development and Support Mix and Experience in Installation and configurations
• Avaya Voice Portal 5.2 / Experience Portal 6-7,
• Genesys CTI, Oracle DB,
• Strong technical, logical, and analytical skills.
• Strong team player and cooperative skills. H3
Nice to have skills:
• Advanced analytical, conceptual, and problem-solving abilities
• Strong written and oral communication skills
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
• Ability to work in a team-oriented, collaborative environment.
• Ability to translate an idea or need into a completed solution or work product.
All your information will be kept confidential according to EEO guidelines.