In Room Dining Manager, Costa Navarino (2027)

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

The award-winning The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino are seeking for a In-Room Dining Manager.

The In-Room Dining Manager will be responsible for overseeing the daily operation of In-Room Dining, ensuring seamless service delivery and a consistently high-quality guest experience. The role requires strong leadership, operational awareness and a hands-on approach to managing the team and daily service.

• Oversee the daily operations of the In-Room Dining department, ensuring smooth and efficient service.
• Lead, motivate and support the IRD team, maintaining high standards of service and professionalism.
• Ensure guest orders are delivered accurately, promptly and according to established service standards.
• Handle guest requests, feedback and complaints professionally, ensuring effective service recovery when required.
• Coordinate closely with culinary and other hotel departments to ensure seamless operations.
• Monitor staffing levels, schedules and daily operational needs.
• Support the training, development and performance of team members.
• Ensure compliance with hygiene, food safety and operational standards.
• Monitor departmental performance and identify opportunities to improve efficiency and the overall guest experience.
• Support inventory control, equipment management and cost awareness within the department.

Requirements

• Previous experience in a supervisory or managerial Food & Beverage role, preferably within In-Room Dining or a luxury hotel environment.
• Proficiency in POS systems and hotel management software, such as Micros Simphony and Opera.
• Strong leadership and team management skills.
• Excellent communication and guest service skills.
• Ability to work effectively in a fast-paced hospitality environment.
• Strong organizational and problem-solving abilities.
• Very good command of English; additional languages will be considered an advantage.
• Flexibility to work shifts according to operational needs.

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide