Job Description
- To ensure that all responsible service of alcohol procedures is practiced at all times
- Trains and monitors Food & Beverage Team and ensures service standards are met
- Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
- Ensure Team Members have strong product knowledge of all wine styles on the outlet wine list
- Ensures that approved service sequences and standards are established and maintained at all times
- Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
- Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
- Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
- Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
- Promptly reports any maintenance work required to the maintenance department
- Maintains all outlet stock levels
- Perform monthly stocktakes on all beverage stock and complete timely reporting of stocktake findings
- Develops training plans and conducts on and off the job training sessions for all outlet Team Members
- Attends all scheduled food and beverage and other relevant meetings when required
- Monitors outlets manpower, payroll budget, control costs and maximise profitability
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
- Other duties as may be prescribed from time to time due to operational needs
- Proven experience of incremental responsibility within a hotel environment.
- Proven experience in similar position within a hotel environment advantageous
- Experience supervising, training and motivating staff
- Experience creating rosters and adhering to wage control
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Well presented with an eye for detail and strong organisational skills
- Calm and professional demeanour in all instances, confident in conflict resolution and complaint handling
- Excellent time management and communication skills including rapport building between internal and external stakeholders
- Excellent computer system skills
- Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
- Strong focus and passion for hotel operations
- Demonstrated ability to coach, mentor, develop and inspire teams
- Time management skills with the ability to multitask
- Strong personal integrity
- Good interpersonal skills with ability to communicate with all levels of team members
- Flexible and able to embrace and respond effectively to change
- Role model in Accor values and Heartist culture.