[German] CBO Contract Management Specialist

The activities of the Commercial Back Office specialist are various and may include:

• Maintenance of contract data and processing and analysis of data tables ensuring deadlines, reporting and quality (ex. Offers, Renewals, Cancellations, PEPS, Contract Amendments, Certificate of Residence, Pre-checks, IBAN etc.)
• Administrative tasks: archiving, filing, document editions, quality review etc.
• Handles requests/ exceptional cases in collaboration with CBO Contract Management Team Leader, Process Coordinator and/ or account managers within Coface
• Processes the different types of requests received from the clients by E-mail or directly in the designated Workflow Tools
• Participates in the creation / update of Commercial Back Office Standard Operating Procedures used by the SSC operational teams
• Participates in training and takes part in the transition process when required
• Offers continuous support and back-up to team members for processes and tools utilized
• Any other activities required by the business needs of the country served

Skills:

• Sense of initiative and excellent time- and self-management
• Adaptability for transformation
• Flexible way of working and willingness to operate within a team
• Professional relationship with clients
• Service- and solution oriented
• Good oral and written expression and comprehension in all required languages
• Fast Knowledge Transfer and Steep Learning curve
• Knowledge of commercial back office processes is a plus

 Experience:

• Graduated or first practical experiences on the job in a comparable role
• Experience in Credit Insurance industry or financial services preferred
• Experience in an international environment and/ or Shared Service Center preferred

Languages:

• Fluent in English
• Professional in German (CEFR – Level B2.2 - C1)

IT:

• Computer and internet affinity, good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product
• Professional Microsoft Office skills, esp. MS Excel and MS Word

Education:

• Bachelor’s degree in Business, Accounting or other relevant field

Reports to Team Leader CBO Contract Management NER