Call Center Representative

📋 Key Responsibilities: 

• Answer incoming phone calls in a courteous, professional manner 
• Schedule, confirm, and reschedule patient appointments 
• Provide information about our services, therapists, and clinic policies 
• Verify insurance coverage and collect necessary patient details 
• Assist with appointment reminders, follow-ups, and general inquiries 
• Accurately enter and update patient information in the scheduling system 
• Communicate effectively with clinical staff to ensure smooth workflow 

• Previous experience in a medical call center or healthcare office (preferred but not required) 
• Excellent verbal communication and customer service skills 
• Strong attention to detail and ability to multitask 
• Familiarity with medical terminology and insurance verification is a plus 
• Proficient with computers, scheduling software, and basic office tools 
• Bilingual (English/Spanish) a plus 

• Competitive pay and growth opportunities 
• Supportive and collaborative team environment 
• On-the-job training and development 
• Health benefits (for eligible employees) 
• Meaningful work helping people improve their quality of life