Job Description
- To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
- To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
- To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- To assist in securing taxis/transportation for guests/visitors.
- To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
- To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
- To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
- To ensure uncompromising levels of cleanliness and maintenance of the work place and to liaise with the housekeeping when necessary.
- To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
- To assist the drivers, valet parking and bell attendants in the daily activity.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- Previous experience in a customer service role, preferably in a fast-paced environment.
- Exceptional interpersonal and communication skills.
- Impeccable grooming and professional appearance.
- Strong attention to detail and ability to multitask effectively.
- Ability to remain calm and composed in high-pressure situations.
- Physical ability to stand for extended periods and lift/carry heavy objects.
- Flexibility to work evenings, weekends, and holidays as required.