Specialist, O2C Service Delivery

Delivery Hero

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  • Full-time
  • Kuala Lumpur, , Malaysia
  • 9d ago

Job Description

We are seeking a O2C Specialist to manage our end-to-end billing, payment processing, and month-end reconciliation cycles. This role oversees complex cross-system reconciliations (SAP, Salesforce, Looker), manages vendor/client payout cycles, and leads month-end closing activities to ensure financial accuracy across all operational revenue streams.

Key Responsibilities:

Billing Operations & Master Data Verification

  • Perform pre-billing checks, verifying billable/child accounts, chain vendor linkage, and bank details across Salesforce and SAP.

  • Reconcile backend orders against sales orders and cross-check commission discrepancies between SF and SAP.

  • Execute and monitor billing and invoicing document runs.

  • Manage non-commission revenue (NCR) automation processes, including setup fees, premium placements, ad credits, listing fees, and penalties.

Post-Invoicing & Payout Management

  • Perform post-invoice checking across GL and FICA postings for complex scenarios.

  • Export and publish generated invoices to partner portals and ensure accurate correspondent printing.

  • Run SAP payment cycles, generate AP/vendor payment lists, and prepare AP aging reports.

  • Reconcile payment amounts between Looker and SAP invoice apps; process payment adjustments.

Banking & Exception Handling

  • Process bank transaction and rejection reports; update master payment files and payment reference docs.

  • Execute payment reversals in SAP/FICA and apply/remove holds in Salesforce for failed payments.

  • Maintain and update block payout lists and send payment advices to vendors.

Month-End Closing (MEC) & Reporting

  • Lead month-end close tasks.

  • Prepare billing summaries and ensure all billing during the month is complete.

  • Identify, compile, and escalate billing run anomalies to Commercial teams for resolution.

 

Key Requirements:

  • Proficiency in spoken and written Mandarin is required to support Mandarin-speaking clients/stakeholders.

  • Experience: 3–5+ years in Order-to-Cash (O2C), Accounts Receivable, or Billing operations.

  • Systems: Hands-on proficiency in SAP (FICA/GL), Salesforce (SF), and BI reporting tools (Looker / BigQuery). Advanced Excel skills (VLOOKUP, Pivot Tables, data reconciliation) are required.

  • Technical Skills: Experience managing automated billing runs, cross-system data matching, and vendor payout processes.

  • Soft Skills: High attention to detail, strong analytical problem-solving skills, and the ability to communicate cross-functionally with Commercial and Finance teams.