Supply Chain Specialist

Key Responsibilities

• Manage Daily Logistics Operations- Manage day-to-day logistics activities for an assigned book of customers
• Forecast and plan customer needs one week in advance to support smooth operations and minimize disruptions.
• Accurately enter and process customer shipping requests.
• Coordinate Shipments and Resolve Exceptions- Update and reschedule missed pickups and deliveries
• Enter and audit shipments in logistics systems and customer portals.
• Review large LTL shipments for accuracy, including shipments of 7 or more skids or 7,000+ pounds.
• Provide Customer Service and Communication- Serve as the primary point of contact for assigned customers.
• Provide timely, professional updates regarding shipments, delays, and operational issues.
• Build and maintain strong customer relationships through proactive communication and excellent service.
• Collaborate with team members to ensure operational tasks are completed accurately and on time.
• Coordinate Afterhours Issues and Handoffs- Provide complete information, context, and references to the Afterhours team to support effective resolution.
• Ensure clear and accurate handoffs of outstanding issues.
• Support Billing, Auditing, and Operational Accuracy- Ensure all required billing references are captured for accurate and timely invoicing.
• Partner with the Freight Audit team to research and resolve billing discrepancies.
• Review unbilled reports and close open items to support timely customer billing.
• Maintain accurate records and data across applicable logistics systems.

Work Environment

• Primarily an office-based, logistics operations environment.
• Monday-Friday: 8am-5pm
• Requires regular communication and collaboration with customers, internal teams, and logistics partners.
• Work may require managing multiple priorities and time-sensitive operational issues simultaneously.

Education

• Bachelor's degree in Supply Chain, Logistics, or a related field preferred.
• Equivalent education and/or relevant professional experience may be considered.

Experience

• 2+ years of experience in transportation, logistics, warehousing, supply chain operations, or a related field.
• Experience managing customer logistics activities and resolving shipment or delivery issues preferred.
• Experience with logistics management systems, customer portals, and Microsoft Office Suite.
• Experience reviewing and auditing shipment information for accuracy.
• Strong organizational, problem-solving, and attention-to-detail skills.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Ability to manage multiple priorities, meet deadlines, and respond proactively to operational issues.

Personality Traits

• Organized and detail-oriented.
• Proactive and solutions-focused.
• Customer-focused and professional.
• Clear and effective communicator.
• Dependable and accountable.
• Adaptable and comfortable managing changing priorities.
• Collaborative team player.
• Able to remain composed and responsive when addressing time-sensitive operational issues.

Pay/Benefits/Perks

• $25/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.