Job Description
he QA Specialist reviews and assesses the quality of reviews performed by analysts and checks their compliance to the client policies. They liaise with other support teams and provide feedback on error trends in order to raise the Quality rate of the analysts and project. They are skilled at reporting their findings back to leadership in a timely manner and ensures proper documentation, notification, escalation, tracking of quality scores and follow-up of all incidents. Primary responsibilities are focused on making sure the quality of the project does not drop below contractual requirements. Key Responsibilities:
• Asses the quality of all analysts on the project.
• Complete the required number of quality assurance audits
• Report to the management team identified error trends on a daily basis.
• Identify holes in customer policies and provide feedback accordingly.
• Calibrate with various vendor and Google teams on policy knowledge on a weekly basis to ensure consistent quality.
Thank you ,
Asma Khan Suri.
SR.IT Recruiter
Sandra Taylor
571-267-4186