Job Description
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Identify optimal, cost-effective use of the resources and educate the team on the same.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office logbook and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquets and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management
- Diploma/ Degree in Hospitality Management or related course.
- Consistently offer a professional and friendly greeting, and provide engaging service
- Strong interpersonal and problem-solving abilities
- You will be joining a collaborative and dynamic team that thrives in a supportive and professional environment—whether at one of our vibrant properties or within our innovative corporate offices.
- Our Purpose: Pioneering The Art of Responsible Hospitality, Connecting Culture with Heartfelt Care