EN - Reception Agent
Pay not listed
- Full-time
- Dubai, Dubai, United Arab Emirates
- 1d ago
Job Description
- Welcome and assist hotel guests, members, and visitors in a warm and professional manner.
- Handle guest inquiries regarding health club facilities, services, operating hours, memberships, and activities.
- Manage bookings and appointments for health club facilities and services.
- Answer telephone calls and respond to guest inquiries promptly and professionally.
- Maintain accurate guest records, bookings, membership details, and daily attendance.
- Ensure guests are properly registered before using health club facilities.
- Provide information on available facilities, promotions, packages, and membership options.
- Coordinate with the Health Club, Spa, Recreation, Housekeeping, and other hotel departments when required.
- Handle guest requests, comments, and complaints professionally and escalate concerns when necessary.
- Ensure the reception area is clean, organized, welcoming, and properly maintained at all times.
- Monitor the availability of towels, lockers, amenities, and other guest supplies and coordinate replenishment as required.
- Process payments and maintain accurate records in accordance with hotel procedures.
- Assist with membership applications, renewals, and related administrative tasks.
- Maintain knowledge of hotel facilities, services, promotions, and events to provide accurate information to guests.
- Follow all health, safety, hygiene, security, and emergency procedures.
- Maintain guest privacy and confidentiality at all times.
- Support the Health Club team with daily administrative and operational requirements.
- Perform any other duties assigned by the Health Club Manager or management.
- High school diploma or equivalent; hospitality-related qualification is an advantage.
- Previous experience in a reception, front desk, health club, spa, gym, or hospitality environment is preferred.
- Good verbal and written communication skills in English; additional languages are an advantage.
- Friendly, welcoming, and guest-focused personality.
- Good customer service and interpersonal skills.
- Basic computer skills and knowledge of Microsoft Office.
- Ability to handle bookings, telephone calls, guest inquiries, and basic administrative tasks.
- Well-groomed with a professional appearance and positive attitude.
- Able to work flexible shifts, including weekends and public holidays.
- Ability to work effectively both independently and as part of a team.
- Basic knowledge of health club, fitness, or wellness operations is an advantage.