Job Description
We are looking for a Receptionist to join the Front Office Department at ibis Istanbul Tuzla.
- Welcoming and assisting guests in a friendly and professional manner.
- Handling check-in and check-out procedures.
- Responding to guest requests and directing them to the relevant departments when necessary.
- Managing reservations, room assignments, and payment procedures in accordance with hotel standards.
- Handling telephone calls and email correspondence.
- Providing guests with accurate information about hotel services and facilities.
- Coordinating with other departments to ensure smooth hotel operations.
- Maintaining a high level of guest satisfaction and service quality.
- Previous experience in the hospitality industry or in a receptionist position is preferred.
- Good command of English.
- Strong communication and interpersonal skills.
- Guest-oriented with a friendly, dynamic, and solution-focused approach.
- Team player with a positive attitude.
- Ability to work in a fast-paced environment and adapt to shift work.
- Good knowledge of MS Office programs.
- Experience with hotel management systems is an advantage.