Team Lead, Content & Onboarding

Delivery Hero

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Pay not listed

  • Full-time
  • Dhaka, , Bangladesh
  • 8d ago

Job Description

  • Monitors the content & onboarding team members, ensuring SLAs and quality standards are met.

  • Track agent performance and prepare reports using advanced Google Sheets, Excel, PowerPoint, and Google Slides.

  • Ensure accurate menu creation, timely updates, and dish-level photography in line with SOPs.

  • Train vendors on tablet operations, order fulfillment, operating hours, and payment and billing processes.

  • Conduct regular quality checks to improve content accuracy and customer experience.

  • Collaborate with cross-functional teams to share insights & run projects to improve onboarding and content processes.