Job Description
Join our prestigious hotel in the heart of Dubai, United Arab Emirates, as a Bellman and become an integral part of our guest experience team. We are seeking a professional, friendly, and customer-focused individual to provide exceptional service to our discerning clientele in one of the world's most luxurious hospitality destinations.
- Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
- Adhere to guest check-in and check-out procedures pertaining to baggage handling
- Welcome guests at the main entrance with the greeting appropriate to the time of day
- Assist arriving and departing guests by opening and closing car and taxi doors
- Maintain a clean and tidy entrance, drive-way and lobby
- Guide the guest to the Front Desk and wait behind the guest during the check-in
- Be familiar with hotel layour and memorize the preferred route for escorting guests
- Room the guest in accordance with hotel standards
- Be familiar with the lift workings and emergency stairs
- Provide information to guests about the hotel facilities and services
- Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
- Help other employees in department, replacing them temporarily when necessary
- Keep the baggage room clean and in order
- Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
- Use the Duty Log to document matters of importance
- Arrange transport with the Airport Concierge and coordinate luggage
PERSONAL ATTRIBUTES
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Fluency in Arabic, both spoken and written, is preferred
- Minimum of 1 year experience in a similar role within the hospitality industry
- Excellent interpersonal and communication skills with a strong customer service orientation
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Thorough knowledge of hotel facilities, services, and local attractions
- Proficiency in handling luggage and operating bell carts
- Familiarity with hotel management systems and safety procedures
- Physical fitness to stand for extended periods and lift up to 50 pounds
- Flexible schedule to accommodate varying shift patterns, including weekends and holidays
- Professional appearance and impeccable grooming standards
- Ability to maintain composure and provide quality service in high-pressure situations
What is in it for you:
- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world