Reservations Consultant, The Savoy Hotel

Job Title: Reservations Consultant 

Department: Reservations 

Inspired and Supported by: Director of Reservations  

Salary: £34,869 per annum (including service charge),  plus commission on upselling.

Your purpose will be: 

To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.  

You will be accountable for: 

• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell. 
   

• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently 

• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service. 

• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel. 

• Updating reservations ensuring a flawless arrival and departure experience. 

• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel. 
   

• Paying exceptional attention to detail by not comprising on quality standards. 
   

• Building relationships with both our guests and your fellow colleagues 
   

• Being organised and proactive in managing your tasks. 

What you will need to do in this role? 

• 1-3 years’ experience in the Hospitality Industry. 

• Outstanding communication skills, both written & verbal. 

• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization. 

• Enthusiastic and positive personality with the ability to build trusting relationships with others. 

• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results. 

• Applicable job related skills as per Accountable Duties. 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you? 

• Competitive salary and additional service charge 

• Life insurance and pension 

• 31 days of holiday (including public holidays) 

• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890 

• Free stay for two at The Savoy after successful probation 

• Colleague restaurant, gym, interfaith prayer room and wellness room 

• Laundry services 

• Cashback for wellbeing/healthcare expenses; HSF & Perkbox 

• Employee assistance program 

• Virgin Active and The Gym Group membership discounts 

• Cycle-to-work scheme 

• Season ticket loan for commuting 

• Annual optician reimbursements of £100 

• Local discounts for F&B and retail