Digital Solutions Executive

Job Purpose – 

Digital Solutions Executive in the Operational Affairs Section (OAS) of the Charity Development Department (CDD) plays a crucial role in optimizing workflows, providing valuable analytical insights, and managing digitalization projects. The key responsibilities include workflow enhancement, data analysis, and overseeing digital transformation initiatives. 

Job Duties and Responsibilities – 

• Primary Duties and Responsibilities  
  – Implementation and Maintenance of the Charity Management System 

• Evaluate and improve workflows by identifying and resolving bottlenecks to enhance efficiency and boost productivity. 

• Gather and analyse business requirements for the implementation and enhancement of new systems. 

• Develop detailed project schedules and ensure timely delivery of project milestones. (system review and enhancement) 

• Modify and configure basic workflows in the system (e.g., form routing, notifications) to ensure business requirements are met. (keep system up to date) 

• Identify system errors, report issues to the technical team, and follow up on resolutions to ensure user satisfaction. 

• Secondary Duties and Responsibilities  
  - Data Analytics and Insight Generation 

• Conduct data analysis for case management, budget management, and charity services to generate actionable insights that support informed decision-making and continuous improvement. 

• Additional Responsibilities 
  - Routine and Ad Hoc Operational Support 

• Provide operational support and undertake other duties as assigned by the supervisor. 

Job Requirements – 

• Possess 2-3 years in system management, data analysis, or digitalization projects and relevant working experience. 

• Experience in VWO-related work is advantageous. 

• Possess strong skills and experience in system implementation, data management, and digitalization projects, including data migration, cleaning, deployment, project timeline development, UAT coordination, and IT system support and enhancement. 

• Excellent written and verbal communication skills to interact with stakeholders at all levels, provide clear instructions, and report on progress. 

• Proficiency in Power BI, including the ability to develop interactive reports and dashboards, create meaningful data visualizations, and support data-driven decision-making. 

• Soft Skills 

• Problem-solving skills, with the ability to apply structured methodologies to analyse issues, identify root causes, and develop effective solutions. 

• Demonstrate adaptability and change management capabilities to effectively support departmental initiatives, process improvements, and organizational transformation. 

• Self-directed learning mindset, with a proactive approach to acquiring new knowledge and skills. 

• Strong communication and collaboration skills, with the ability to work effectively with cross-functional stakeholders.