Junior Technical Support & Operations Engineer

HumanI

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  • Full-time
  • Chalandri, Attica, Greece
  • IT
  • 6d ago

Job Description

We, on behalf of our partner, are looking for a Junior Technical Support & Operations Engineer to join their technical operations team. The role is ideal for an early-career professional or final-year student with a strong interest in IT systems, databases, networking, and IoT technologies.

The successful candidate will support the day-to-day operation of their technology solutions by monitoring systems, investigating incidents, analysing logs and database information and assisting more experienced engineers with technical troubleshooting and customer support.

This is a hands-on role offering exposure to IoT platforms, connected devices, cloud systems, networking, databases and real-world infrastructure deployments.

Key Responsibilities

  • Provide 1st Level Technical Support for platform, connectivity and device-related issues
  • Monitor system health, services, device connectivity and platform activity
  • Investigate incidents using logs, monitoring tools, database queries and system information
  • Perform basic SQL queries to retrieve, validate and investigate operational data
  • Identify inconsistencies or anomalies in data and escalate issues when required
  • Perform basic network and connectivity diagnostics, including IP, TCP/IP, UDP, DNS, ports, and connection testing
  • Monitor and investigate IoT device communication and connectivity
  • Assist with the configuration, testing and deployment of IoT devices and sensors
  • Analyse application and device logs to identify potential causes of incidents
  • Maintain accurate incident records and technical documentation
  • Follow established troubleshooting procedures and escalation processes
  • Assist with technical checks during pilot deployments and field installations
  • Communicate with internal teams and, when required, provide technical guidance to customers and partners
  • Contribute to improving troubleshooting procedures, documentation, and monitoring processes

Requirements

  • Bachelor’s degree, ongoing studies or technical education in Computer Science, IT, Electronics, Telecommunications, Engineering, or a related field
  • 1 to 3 years of experience in technical support, IT operations, networking, databases, or a related technical environment (We could also examine a strong graduate, who is willing to learn)
  • Strong interest in IT systems, IoT, networking and technical troubleshooting
  • Basic knowledge of SQL and relational databases
  • Ability to understand and work with logs and structured technical data
  • Basic understanding of TCP/IP networking and connectivity concepts
  • Analytical mindset and willingness to investigate problems systematically
  • Good attention to detail and ability to identify inconsistencies in data or system behaviour
  • Ability to learn new technologies and technical systems quickly
  • Good communication skills in Greek and English, written and verbal
  • Comfortable working collaboratively with more experienced engineers and cross-functional teams

And (above all)

  • A respecting attitude towards all stakeholders

Nice to Have

  • Exposure to IoT, embedded systems, sensors, GSM/LTE, MQTT, or other communication protocols
  • Previous internship, university project or part-time experience in technical support or IT operations
  • Familiarity with monitoring or ticketing systems

What You Will Learn

This position provides an opportunity to develop practical experience across:

  • IoT platforms and connected devices
  • SQL and database operations
  • Logs and system monitoring
  • Networking and connectivity diagnostics
  • Hardware and sensor troubleshooting
  • Cloud-based platforms and integrations
  • Technical support and incident management

Benefits

  • Involvement in innovative and high-impact IoT projects in Greece and abroad
  • A supportive and tech-savvy team environment
  • Gross monthly salary of up to €1,600 depending on the candidate's level and competence, plus Ticket Restaurant meal vouchers and private medical insurance.
  • Opportunities for professional growth toward senior support, technical operations, or solution engineering roles