Transition & Implementation Manager

The Role of the Transition & Implementation Manager

The Transition & Implementation manager is responsible for planning and managing a successful customer transition from the award of business through the daily execution of branch operations. They are a single point of contact for accounts identified as requiring special attention based on the complexity of the scope of services (size, multi-product, IS requirements).

The T&I Manager will direct and manage the day-to-day activities of implementing new business within the Expeditors Network. This is accomplished by defining the scope and complexity of the business to be transitioned. The T&I manager will direct cross-functional teams comprised of customer, local operation, analysts, Product and IS (support/development) personnel. Communication is required in many forms: email, project management tools and conference calls. They are responsible for successfully implementing operational and systems solutions according to the scope of services.

Major Duties & Responsibilities

• Define business awarded
• Develop a transition timeline for both business and systems.
• Communicate customer's requirements to management
• Document and implement agreed upon procedures.
• Manage transition resources, scope, schedule and quality
• Point of contact for customer, sales, management, etc.
• Facilitate the resolution of open issues and minimize risk
• Communicate project status to transition team, sponsors and Branch operations
• Successfully close a transition through a service review (Quality Management Review)
• Significant travel required. (60 -80% on short notice)

Required Knowledge & Experience 

• Background in project management or project coordination
• Logistics industry knowledge is preferred
• Strong understanding of supply chain solutions
• Ability to document business process flows
• Familiarity with EDI and its use
• Recent project management experience (preferable in the logistics industry)
• Four-year college degree preferred
• Outstanding communication skills including written and presentation.
• Excellent leadership skills include facilitation, motivation, negotiation and team building
• Organizational skills
• Problem solving/analytical skills
• Interpersonal skills to foster collaboration among team members and customer
• Ability to manage multiple tasks and projects
• Strong computer skills and general knowledge of supply chain software

Expeditors offers excellent benefits:

• 13 Months
• Commission
• Allowance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company