Job Description
Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.
With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.
Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.
Want to be part of our story? Apply today!
Manager, Global Sales Commissions
Location: Raleigh, NC (hybrid, 3 days/week in office)
Reports To: Director of Global Payroll & Equity
As the Manager, Global Sales Commissions, you will lead, modernize, and scale the administration of our global sales compensation program. In this pivotal position, you will drive strategic process transformation—establishing robust, automated, and efficient commission workflows from the ground up to support our rapidly growing organization.
You will serve as a primary strategic partner across Sales, RevOps, FP&A, Accounting, Payroll, and IT to ensure commission plans are administered accurately, complex adjustments are handled swiftly, and payments are delivered seamlessly. If you are a collaborative leader who thrives in a dynamic environment and excels at navigating financially and operationally critical decisions, we invite you to make a lasting impact with our team.
What You'll Do
Strategy & Process Transformation
- Modernize & Scale: Drive continuous process improvement and operational change to elevate commission administration from legacy methods into a streamlined, highly automated, and scalable global model.
- Policy & Frameworks: Draft, establish, and maintain comprehensive commission-related policy and procedure documentation.
Operations & Execution
- End-to-End Execution: Oversee the end-to-end administration of global sales compensation plans with meticulous attention to detail, maintaining 100% payout accuracy and on-time distribution.
- Agile Adjustments: Rapidly process plan modifications, crediting adjustments, compensation exceptions, and mid-year plan updates with high precision.
- Governance & Audit: Ensure all variable pay operations strictly adhere to internal standards; execute daily financial controls and serve as the primary operational liaison for external audit requests.
Systems & Analytics
- Software Management: Supervise and optimize our commission software environment (Xactly), partnering with internal IT and external consultants to implement new functionality, updates, and custom rules.
- Reporting & Insights: Build monthly/quarterly reporting, prepare commission and sales incentive payment summaries, execute what-if financial scenario analyses, and deliver plan effectiveness insights to executive leadership.
Leadership & Collaboration
- Team Leadership: Directly manage, coach, and performance-manage a dedicated team of Commission Analysts based in Bangalore, India, alongside external implementation consultants.
- Cross-Functional Alignment: Partner seamlessly across RevOps, Sales Leadership, FP&A, Accounting, Payroll, and IT to align compensation strategies, financial impacts, data pipelines, and system integrations.
- Enablement & Support: Develop commission communication materials and train members of Sales and Field Operations; serve as a diplomatic point of contact for resolving complex plan questions, payment inquiries, and escalations.
What You'll Bring
Minimum Qualifications
- Experience: 8+ years of progressive experience in sales compensation management, sales finance, or financial analytics, with a proven track record leading global commission operations.
- Transformation Track Record: Demonstrated success building, standardizing, or transforming commission operations and driving adoption across matrixed teams.
- People Management: Prior success managing direct reports, offshore teams (specifically in India), and external advisory resources.
- Stakeholder Alignment: Proven ability to manage and align a wide array of senior stakeholders across Sales, RevOps, Finance, Payroll, Accounting, and IT.
- Technical & Analytical Mastery: Expert-level capability in Microsoft Excel and experience analyzing complex, multi-tiered payout structures.
Preferred Qualifications
- Systems Expertise: Hands-on proficiency with Xactly or similar enterprise commissions tools.
- Agility & Precision: High degree of agility with the ability to execute fast turnaround times on plan adjustments without sacrificing precision.
- Executive Communication: Strong business acumen with the ability to translate technical compensation data into actionable executive presentations and strategic recommendations.
- Professional Skills: Exceptional communication, analytical, strategic thinking, and interpersonal skills; highly motivated, detail-oriented, and adaptable in a fast-paced environment.
Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
Working at Couchbase
- Put the Customer First: The customer must be at the center of everything we do.
- Be a Good Human, Always: Integrity, empathy, and respect are our non-negotiable bedrock.
- Win as One Team: No one wins alone. Collaboration is how we erase silos.
- Build for Mission Critical: Our product earned customer trust. We honor it by relentlessly pushing what’s technically possible.
A note on qualifications: Studies show that underrepresented talent is less likely to apply unless they meet 100% of the criteria. If you are excited about this role and feel you can make strong contributions to our team, please apply—even if your experience doesn't check every single box.
Why Couchbase?
What We Offer (Total Rewards)
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Generous Time Off: Flexible programs designed to support your work-life balance.
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Health & Wellness: World-class medical, dental, vision, mental health, life insurance, and employee assistance programs.*
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Financial Security: Competitive retirement plans* and business travel coverage.
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Career Growth: A "Be Valued, Create Value" philosophy focused on your continuous growth.
- Fun & Comfort: Ergonomic setups for both WFH and in-office employees, plus snacks and meals when you’re in the office.
*Note: Specific benefit programs vary by country. Your recruiter can share details for your location.
Disclaimer:Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.