Guest Relations Supervisor

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Conduct house tours / site inspection and special room drops for VIP’s.
• Escorts all arriving guests to their respective rooms and suites.
• Escorts external guests to their destination.
• Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations, amenities and special requests) is maintained.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.
• Ensure Loyal Guests consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

• Strong written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Minimum 2 - 4 years’ relevant experience.

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.