Ocean Customer Service Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Department.

Major Duties and Responsibilities

• Operations/Industry Knowledge
• Customer Service
• Vendor Relations
• Procedure and Productivity Standards Adherence
• Accounting
• Accurate and Timely Billing
• Self Development
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

• Bachelor's degree preferred.
• 6 months experience in Ocean Import
• Effective interpersonal skills.?
• Good computer skills (Excel, Word, PowerPoint)
• Attention to Detail
• Fluent in English

Reporting Structure

• Ocean Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus