Sports & Leisure Manager

Primary Responsibilities

Sports & Leisure Operation:

• Leisure managers are responsible for every aspect of the day-to-day management of center dedicated to sports, leisure, health and fitness.

• Specific duties and the amount of customer or staff contact vary according to the size of employer: managers in larger organizations may be mostly office based, whereas those employed by smaller establishments often have frequent contact with customers, suppliers and employees.

• Recruiting, training and supervising staff.
• Managing budgets.
• Organizing fitness activities or programmes.
• Maintaining statistical and financial records.
• Developing new facilities.
• Promoting and marketing the business.
• Ensuring compliance with health and safety legislation.
• Maintaining customer service standards.
• Dealing with enquiries, complaints and emergencies.
•  Promotional opportunities are generally best for employees who are willing or able to change. employment sector or job location.
• Commercial awareness.
• Physical fitness (or at least an interest in fitness and sport).
• Excellent problem solving skills.
• Customer service skills.
• Organizational skills.
• Interpersonal skills.
• Teamwork and leadership skills.
• Verbal communication skills.
• Administrative and cash management skills.

Other Responsibilities

• Maintain complete knowledge of all hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management.

Profile

Knowledge and Experience

• Bachelor's degree, College diploma, or Intermediate vocational certificate in Hospitality Management, Physical Education, or a related field.
• A good understanding of health and safety and its implications with regards to running an activity program is essential.
• Good oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• It is essential to possess relevant experience, possibly gained via part-time or seasonal work, or by working as a fitness instructor, leisure center attendant or recreation assistant.

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times.

• 100% salary and 100% service charge during the probation period.
• Full Social, Health, and Unemployment Insurance contributions right from the probation period.
• 13th-month salary & Resort's performance-based bonus.
• Monthly Officer Check (OC) allowance at the Resort’s restaurants.
• Relocation Allowance.
• Monthly Phone Allowance.
• Monthly Gasoline Allowance.
• Housing Allowance / Free accommodation at Heartist House.
• 03 complimentary meals per day at the staff cafeteria.
• Special employee discounts on services at Novotel Phu Quoc Resort and all Accor hotels worldwide.
• Professional training programs from AccorHotels Academy.
• International, professional, and dynamic working environment.
• Engaging team activities: Birthdays, Year-End Party, Football/Volleyball clubs, etc.