Job Description
What you’ll do…
• Assist the reception desk with guest check-ins, check-outs, and reservations.
• Provide personalised services to guests, responding promptly to questions and requests.
• Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests.
• Help supervise and maintain cleanliness standards throughout the property.
• Address guest complaints or issues, ensuring prompt and effective resolution.
• Help manage guest feedback and contribute to service improvement initiatives.
• Help coordinate cleaning schedules and staff shifts.
• Participate in training sessions and meetings to develop knowledge of hotel operations.
• Work closely with different departments to ensure smooth communication and coordination.
• Enter cases into Nubola and resolution.
What we are looking for:
- EU Nationality is required.
- Fluent English and Spanish. Other Languages is a plus.
- Currently pursuing or recently completed a degree in Hospitality or a related field.
- The minimum duration of the internship will be five months, with a planned start date in April.
- Ability to work in a fast-paced environment and adapt to different tasks.
- Team-oriented mindset with a positive and proactive attitude.
- Strong problem-solving skills and attention to detail.
What’s in it for you…🎯
- A competitive package and plenty of development opportunities.
- Accommodation included.
- Lunch is served daily at the in-house restaurant.
- Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
- Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
- Free subscriptions to Canva and Podimo.
- Activities to build an amazing team of students.
- Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!