Job Description
What you'll do..
You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
Work with all our teams to make sure we're always busy and help with any overbooking levels.
Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to.
Assist the Front Office Manager with daily procedures.
Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
Ensure the safety of guests overnight whilst they are tucked up asleep.
What we’re looking for…
Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other, and has fun along the way.
It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
Experience of Micros Fidelio Opera or a similar front desk operating system.
Passion for exceeding guest’s expectations.
Excellent organisational and communication skills.
What's in it for you...
- The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Excellent discounts across The Hoxton and the global Ennismore family.
- A competitive package and plenty of opportunity for development.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!