Job Description
Key Responsibilities:
People Management
- Ensure that the team has been trained for all safety provisions.
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.
- Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.
- Ensure that the team is well informed of department’s objectives and policies.
- Work with internal / external representatives from different departments for executing the banquets.
Financial Management
- Prepare departmental annual budget and also ensure to control and monitor departmental expenditures.
- Maintain and update corporate database, entering delegate bookings to ensure delegate information / records are kept up to date and accurate for future events.
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- To run an efficient banquet operation with well trained and attentive staff, to provide and ensure high level of guest satisfaction in dining and beverages consumption.
- Ensure that the company policies and standards for Banquet Operations are implemented and closely monitored.
- To ensure a prompt, courteous response and follow up on all enquiries.
- Ensure that all booking details and requirements are catered to as per the standards.
- Ensure that duty rosters are adhered to and making certain that adequate number of the team will be on duty.
- To ensure that the service of food and drink is courteous and professional.
- To prepare and submit in the required format all information necessary for budgeting purposes.
- Responsible for smooth, efficient, cost effective operation of all Banquet food service functions.
- Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Event Management, or a related field.
- 2–4 years of experience in banquet operations, events, hospitality, or food & beverage, preferably with supervisory experience.
- Strong knowledge of banquet service, event setup, food and beverage operations, and hospitality standards.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to coordinate multiple events and priorities in a fast-paced environment.
- Good leadership and team-management skills.
- Strong customer-service orientation and problem-solving ability.
- Professional appearance and positive attitude.
- Proficiency in English; additional languages are an advantage.
- Flexibility to work shifts, weekends, public holidays, and extended hours based on event requirements.