Banquet Supervisor / Assistant Manager

• Supervise banquet operations before, during, and after events
• Lead, brief, coach, and motivate the banquet team
• Ensure seamless execution of meetings, weddings, conferences, and social events
• Coordinate event setups, room layouts, table arrangements, equipment, and service requirements
• Ensure all events are delivered in line with Novotel service standards
• Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
• Monitor food and beverage service, presentation, timing, and quality
• Welcome guests and respond promptly to requests, concerns, and special requirements
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
• Monitor team grooming, service etiquette, cleanliness, and professional standards
• Coach and develop team members through on-the-job training and constructive feedback
• Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
• Ensure compliance with food safety, hygiene, health, and safety standards

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.

• Minimum 2 years of experience in banquet or F&B operations, preferably in a hotel or resort.

• Previous supervisory experience is an advantage.

• Good knowledge of banquet service standards, event setup, food and beverage service, and function operations.

• Strong leadership and team supervision skills.

• Excellent communication and interpersonal skills.

• Good command of English; additional languages are an advantage.

• Able to work under pressure and manage multiple events or tasks simultaneously.

• Professional appearance and strong guest-service orientation.

• Flexible to work shifts, weekends, public holidays, and extended hours based on event requirements.

Strong interpersonal and problem solving abilities
Fluency in English

Mandarin speaking is a plus